Payment & Gratuities

We accept cash as well as all major credit cards including Visa, MasterCard, American Express and Discover. Personal checks are not accepted and we are unable provide cash back on credit card charges. Gratuities are not included, but are always welcome and can be paid by cash or Venmo. We cannot add gratuity to credit card charges.

Appointment & Cancellation Policy

Credit Card Required: A credit card is needed to book any appointment.

Cancellation Notice: To avoid being charged, cancellations must be made by phone, online or text through our automated text confirmation system by the close of business the day before your appointment. This ensures we have time to offer your spot to someone on the waitlist. For Tuesday appointments, call us by Saturday at 5:00 PM. Because of spam settings we ask that cancellations not made via e-mail.

You may reach us during salon hours at (703) 797-0180.

Late Cancellations & No Shows: If you cancel same day or miss your appointment, you will be charged the full amount of the scheduled services.

In case of emergency, email us at info@salonbisoux.com

Credit Card Storage: We securely keep credit card information on file for all current clients to enforce this policy.

Service Corrections

If you’re not satisfied with your hair service, let us know within 7 days. We’re happy to make corrections, but no refunds will be given.

Product Return Policy

You can return or exchange unopened shampoo, conditioner, and styling products within 14 days.

We cannot accept returns or exchanges for brushes, makeup, or skincare products.

We appreciate your understanding and look forward to seeing you soon!